As we all know, the real-estate market has changed a lot in the last four years.  From being a sellers market where anything and everything sold fast and was easy to handle, that market did not require much effort nor put any strain on the Realtor.  But to make it in today’s market Realtor’s really have to earn their commission, we have had to take several classes about handling Short Sales and Foreclosures as they are now the norm in Real-estate today. Unfortunately not all of us have been willing to adjust and spend the time needed to learn how to bee a REAL PROFESSIONAL, even though most of us have done so.  This situation is hampering sales and hurting some of our customers, as it is with regret that I had to write an e-mail to one of my foreign national customer explaining the status of his contract on a Short Sale home. I am including a translation of this e-mail in this blog:

I do not have much to say today, as you know I have sent several e-mails to the listing agent trying to find out the status of our contract. I have also left several messages on her answering machine, but she dose not reply to messages. Finally yesterday, I managed to get hold of the listing agent and requested a report on the status of the file, the reply I received was that the file is being worked on, but she did not give any specifics. When I asked why she had not sent us the Sellers Disclosures, I got an answer in some kind of English that I did not understand. At this time I asked her for her broker’s cell phone number and got laughed at, but she gave me his number.

Then I called the broker on his cell, gave him a status report and asked him for assistance in this case. Also I informed him that his agent had told me that he would be handling the negotiations with the bank. The only thing he told me is that they were working on this file, but he did not give me any specific answer when I asked specific questions. When I would not give up and continued to ask specific questions he asked me if I would hold for a second (I though he was going to get the file) and I am still on a hold. Now I understand why the listing agent laughs when some one asks for her broker’s number.                            I am sorry that I can not give you any better information about the status of your file and that professionalism is so poor here in Florida.

It is my hope that this blog will “shake up” you the so-called REALTOR that is still knocking your head against the rock and thinking that you do not need to learn how to handle the market today and push you to get the education that is needed in today’s market.

I also hope that you realize that you need to honor “your promise of professionalism” and:

“Respond promptly to inquires and request for information” (NAR, The Code of Ethics, Pathways to Professionalism, Section I, Subsection 2.).

Respond to other agents’ calls, faxes, and e-mails promptly and courteously.

Show courtesy, trust and respect to other Real estate professionals” (NAR, Section III, Subsection 2.).

Also I would like to take the opportunity to remind you about that:

“To be successful in the business, mutual respect is essential.

Real estate is a reputation business.  What you do today may affect your reputation – and business – for years to come” (NAR, Section III, Subsections 11 & 12.).       

Contact Erna and Petur Sigurdsson, Realtors at The Viking Team, Realty at 321-263-5096 for help buying or selling a home in Longwood, Lake Mary, Altamonte Springs, Sanford, Seminole and Orange County and the surrounding areas of Central Florida. To Search For Homes For Sale in Central Florida Click Here.